Frequently Asked Questions
1. How can I check on my order?
Please feel free to email us at firstname.lastname@example.org with your order number and we will reply with your order status.
2. Can I order from outside the United States?
Currently we only ship to United States and Canada.
3. What if the item I am looking for is not shown on the website?
If an item is no longer available on the website, then we no longer have any stock. Most items are not reordered. You may contact us to check availability of an item. *Please note that an item number is necessary to check the inventory
4. Can I modify or adjust my order?
Yes, you can cancel or change your order up to 2 hours after you complete your purchase. Please send email to email@example.com for cancellation or exchange.
5. Do you have an Iconoflash catalog?
Iconoflash does not have a catalog. You may purchase Iconoflash products at Iconoflash.com. We should have our blog with complete lookbooks up and running soon!
6. How quickly do you ship?
We ship UPS ground or USPS. Please allow 2 business days for processing and delivery time.
7. Is my credit card number and information secure?
Yes, our website is certified by VeriSign. We do not save your credit number in our system. All credit cart transactions go through authorize.net. Security Policy
8. How do I know what size to choose?
Please reference to the size chart.
9. How can I pay for my order?
We accept Visa and Mastercard. You can also pay by Paypal or Google checkout.
10. How can I return or exchange my merchandise?
View our Return Policy
11. What if the merchandise is not in stock?
Occasionally, high demand causes us to run out of certain items. If the item you ordered is out-of-stock, you will not be charged for any out of stock items. You will only be charged for items that will be shipped.
12. What if I haven't received my order?
Contact us after the 5-10 business day processing period at firstname.lastname@example.org if you have not received your package.
13. Why do you charge sales tax to California residents?
Because Iconoflash has a physical presence in California.
14. How do I contact you?
Please visit our Contact Us page
15. What's your shipping cost?
We charge flat rate shipping.
|US Standard Shipping (3-5 business days)||$2.99 US|
|Rush (2-3 business days)||$8.99 US|
|US Express Next Business Day||$19.99|
|Canada Standard Shipping (4-10 Business Days)||$10.00|